Our Services - Cognition Research

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Our Services

Learn about our rich experience and work

Telephone Data Collection (CATI)

Are you looking for a research solution that covers 97% of US households? Are you looking for more representative research and polling results that just cannot be achieved with online sample? CATI (Computer Assisted Telephone Interviewing) is the answer.

Online Surveys

(CAWI)

Digital surveys can be distributed to large numbers of potential respondents instantly. The survey can be dispersed and completed much faster, especially if there is an incentive for completion. Plus, unlike some of the more traditional methods of research, digital surveys allow for both qualitative and quantitative feedback.

IDI (WEB / TELEPHONE IN-DEPTH INTERVIEW)

Our team of IDI interviewers are experienced in analyzing detailed opinions, belief, and attitudes from every single respondent for carefully chosen qualitative interview questions. We know what it takes to help the respondents to open up about a particular topic.

B2B Market Research /

B2C Market Research

Get in-depth insights into the key
behaviors and trends that drive business fortunes in the B2B/B2C segment. For this
type of market research, we do both qualitative and quantitative research
methodologies.

Why choose us?

With all research operations conducted internally, our team has the ability to interact hands-on and oversee each phase of the research process. This allows us to function at a level that ensures our clients can have unparalleled trust and faith in the outcomes of their studies. This applies to all types of studies, whether it be a telephone survey, online survey, focus group, or any other methodology.

Call Center Capabilities

Researcher Training and Process

Consumer Audience

QC/Internal training

Regular Audit

In addition to the hands-on training and supervision provided in the call centers, all projects are subject to an intensive, blind external audit process.

Supervision and Monitoring

Supervisors and managers have access to a variety of tools to assist in monitoring and supervising all call center agents. Performance and production reports are run on a daily (or more frequent) basis, and are used for trouble-shooting, problem identification and correction.

Agent training

Training for both agents and supervisors is a top priority at Cognition

Bilingual Interviewers

Our telephone interviewers are friendly, professional, and experienced with a variety of surveys including sensitive topics. We also have bilingual interviewers available by request including English, French, and Spanish